Support

Need help with Billow, found a bug, or have an idea? Email ecapi88@gmail.com. Replies usually arrive within two working days.

Please include your iPhone model and iOS version. Never send passwords or bank details.

Common questions

My subscriptions don't appear on my other iPhone or iPad.

Check that you are signed in to the same Apple Account on both devices and that iCloud is on for Billow in Settings › [your name] › iCloud. The first sync can take a few minutes on Wi-Fi.

I'm not getting reminders.

Open Settings › Notifications › Billow and allow notifications. Turn on Time Sensitive notifications if you want trial deadlines to come through Focus modes. Also check Billow's quiet hours in the app's settings.

How do I import from a receipt or bank statement?

Share the email, screenshot, PDF or CSV to Billow from the share sheet, or use Import in the app. Everything is read on your iPhone, and Billow shows why it thinks each charge repeats before you add it.

A logo is wrong or missing.

Billow shows a monogram when no logo is found. Email the service's name and website and it will be fixed in a catalog update.

How do I delete my data?

Delete subscriptions in the app, or delete the app and remove Billow's data in Settings › [your name] › iCloud › Manage Storage. See the privacy policy.